Employee Experience
Who Should You Benchmark Employee Surveys Against?
Benchmarking can be helpful, but it shouldn’t overshadow your overall engagement strategy. Here are three points to keep in mind when deciding who you stack up against.
Joe Cainey
Employee Experience
How to Benchmark Employee Surveys
Benchmarking an employee engagement survey by comparing your engagement survey results with external norms can certainly offer valuable context. But it’s not the silver bullet some might expect. Here’s what to keep in mind.
Employee Experience
Choosing Questions for Employee Surveys
When designing an employee engagement survey, a common concern is choosing the right questions. You don’t want to waste anyone’s time, and you need insights that will guide real action. Here are three key considerations.
Hotels & Hospitality
Detecting Ideas & Suggestions in Guest Feedback
Guest feedback hides quiet suggestions, beyond the obvious complaints. How to detect ideas like grab handles or breakfast tweaks that most systems miss.
Employee Experience
What’s the Right Way to Measure Employee Engagement?
Employee engagement metrics can feel like a maze of competing definitions and methodologies. The truth, however, is that while many providers claim to have a unique formula, most approaches are closely correlated.
Employee Experience
Is My Employee Survey Representative?
When it comes to employee engagement surveys, one of the most frequent questions is whether the results accurately reflect everyone’s views. Here’s what you need to know.
Employee Experience
Margin of Error & Confidence Intervals for Employee Surveys
One of the most common statistical terms you’ll come across in surveys is “margin of error". Take a closer look at why this is the case and how you can put these numbers in context when evaluating your results.
Employee Experience
How Often Should you Survey Employees?
One of the most common questions HR leaders ask is how often they should send out employee engagement surveys.
Employee Experience
Employee Survey Fatigue
When planning employee engagement surveys, a common concern is “survey fatigue” - the idea that people will stop responding if you ask for feedback too often. While this is a valid worry, the reality can be more nuanced than just “don’t ask too many questions.”
Hotels & Hospitality
Native Language Support
Hotel guests give feedback in any language and translation loses the nuance. How to analyse multilingual reviews in their original tongue without losing signal.
Hotels & Hospitality
A Complete Guide to Managing Guest Feedback and Reviews in Hotels
Hotel guest feedback comes from Booking, Expedia, TripAdvisor, Google and private surveys. A full guide to centralising, analysing and acting on it at scale.
Hotels & Hospitality
How Hotels can Centralise their Feedback
Hotel feedback lives across Booking, Expedia, TripAdvisor, Google and your own surveys. How to centralise it so patterns surface and responses stay consistent.