Data
Sunbeam's Best Concierge Service
Sunbeam analysed millions of UK hotel reviews to find the top three concierge services, scoring friendliness, knowledge and overall ability from guest comments.
Joe Cainey
Data
Sunbeam's Best Wes Anderson-inspired Hotels
Ten million guest reviews analysed to find UK hotels with the most Wes Anderson interiors. Top three picks with NPS-by-decor scores and what guests said.
A New Era in Employee Feedback Analysis
Employee engagement surveys generate qualitative data HR leaders cannot act on. Why existing topic models fail and what a better analysis approach looks like.
Customer Experience
The Hidden Traps of Customer Insight
Common traps that stop companies acting on customer feedback, from quantitative tunnel vision to disconnected tooling, drawn from interviews with CX teams.