Hotels & Hospitality
Detecting Ideas & Suggestions in Guest Feedback
Guest feedback hides quiet suggestions, beyond the obvious complaints. How to detect ideas like grab handles or breakfast tweaks that most systems miss.
Latest
Employee Experience
What’s the Right Way to Measure Employee Engagement?
Employee engagement metrics can feel like a maze of competing definitions and methodologies. The truth, however, is that while many providers claim to have a unique formula, most approaches are closely correlated.
Employee Experience
Is My Employee Survey Representative?
When it comes to employee engagement surveys, one of the most frequent questions is whether the results accurately reflect everyone’s views. Here’s what you need to know.
Employee Experience
Margin of Error & Confidence Intervals for Employee Surveys
One of the most common statistical terms you’ll come across in surveys is “margin of error". Take a closer look at why this is the case and how you can put these numbers in context when evaluating your results.
Sunbeam vs Glint: Which Platform is Better for Employee Feedback?
Sunbeam vs Glint compared on analysis depth, setup, pricing and team fit for employee engagement surveys. Which platform suits which size of organisation.
Employee Experience
How Often Should you Survey Employees?
One of the most common questions HR leaders ask is how often they should send out employee engagement surveys.
Engineering
Vercel and Ghost - Sub-directory fun
We host our website on Vercel, and our blog on Ghost, but we wanted them to both be served from the same domain. Nginx came to the rescue!
Employee Experience
Employee Survey Fatigue
When planning employee engagement surveys, a common concern is “survey fatigue” - the idea that people will stop responding if you ask for feedback too often. While this is a valid worry, the reality can be more nuanced than just “don’t ask too many questions.”
Hotels & Hospitality
Native Language Support
Hotel guests give feedback in any language and translation loses the nuance. How to analyse multilingual reviews in their original tongue without losing signal.
Hotels & Hospitality
A Complete Guide to Managing Guest Feedback and Reviews in Hotels
Hotel guest feedback comes from Booking, Expedia, TripAdvisor, Google and private surveys. A full guide to centralising, analysing and acting on it at scale.
Hotels & Hospitality
How Hotels can Centralise their Feedback
Hotel feedback lives across Booking, Expedia, TripAdvisor, Google and your own surveys. How to centralise it so patterns surface and responses stay consistent.
Data
Sunbeam's Best Concierge Service
Sunbeam analysed millions of UK hotel reviews to find the top three concierge services, scoring friendliness, knowledge and overall ability from guest comments.