Customer Experience
If you’re responsible for customer experience, whether you run your own business or lead CX in a larger organisation, you already know the uncomfortable truth: you need customer feedback, but your customers don’t really want to give it to you. At least, not if the process feels like
Customer Experience
0:00 /1:22 1× Uber’s app does everything, except make it easy to talk to a human when things go wrong. In this quick demo, I break down how user feedback points to one clear, fixable issue - people hit a wall when they need help. Sunbeam shows
Customer Experience
0:00 /2:17 1× You’ve just shipped a big redesign. People hate it. Now what? Ever shipped an update and instantly regretted it? In this 2-minute demo, I show how to use Sunbeam to catch bugs and unhappy users fast, before the reviews turn nasty. Using HSBC’s
Feedback Analysis
Explore how product and CX teams are rethinking feedback analysis, and leaving behind research-first tools for scalable, real-time insight that drives change.
Customer Experience
Discover how to transform customer and employee feedback into actionable insights. Our five-step methodology turns overwhelming data into clear, strategic intelligence that drives meaningful business decisions.
Hotels & Hospitality
We built Sunbeam to help you handle the flood of online feedback more easily. While Google Reviews is crucial for local search rankings, it offers only basic filtering for positive or negative feedback. Sunbeam can show you exactly what to improve so your brand always looks its best.
Customer Experience
Understanding and acting on customer feedback is crucial for success. However, many companies find it’s harder than expected to put this into practice. We’ve spent the last six months speaking to organisations attempting to improve how they handle their customer feedback data, and found some common challenges. Quantitative