Customer Experience
Long surveys give richer data but tank completion rates. How to get detailed customer feedback without the survey fatigue, with practical design trade-offs.
Customer Experience
Two minute Sunbeam demo on HSBC's app redesign backlash, showing how to surface bugs, sentiment shifts, and the phrases driving negative reviews.
Hotels & Hospitality
We built Sunbeam to help you handle the flood of online feedback more easily. While Google Reviews is crucial for local search rankings, it offers only basic filtering for positive or negative feedback. Sunbeam can show you exactly what to improve so your brand always looks its best.
Hotels & Hospitality
Guest feedback hides quiet suggestions, beyond the obvious complaints. How to detect ideas like grab handles or breakfast tweaks that most systems miss.
Hotels & Hospitality
Hotel guests give feedback in any language and translation loses the nuance. How to analyse multilingual reviews in their original tongue without losing signal.
Hotels & Hospitality
Hotel feedback lives across Booking, Expedia, TripAdvisor, Google and your own surveys. How to centralise it so patterns surface and responses stay consistent.